For over 20 years, AFA Design Consultants has provided usability consulting services in user interface design, Web and Mobile UI design, customer surveys, contextual interviews, and usability testing for computer-based systems. We apply usability methods that lead to measurable and cost-effective product improvements. We work with our clients to achieve the following benefits:
Shorter and less costly product development
Easier and faster task completion
Improved customer satisfaction
Reduced effort and costs for training and customer support
We have over twenty years experience in user experience research, strategy and design including training curriculum and managerial strategies for incorporating usability.
SUPPORTING USABILITY THROUGHOUT THE LIFECYCLE
Among all usability methods, the most widely accepted one is usability testing. However, AFA Design has pioneered other methods that occur earlier in the design process such as interviewing users in their home or at work. By targeting the right sample of users, we have been able to specify better designs through knowledge of user characteristics and task flows.
ADAPTING TO USABILITY MATURITY
Different organizations have different levels of commitment and experience with usability. After working with many organizations, we adapt methods to apply appropriate levels of resources and timing. We also offer guidance and mentoring to other staff members so that our clients can continue to apply usability methods.
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